A popular phrase goes; Show me your friend and I will tell you who you are. Association rubs off, it is said that if you walk with 5 successful people, you will become the 6th successful person and vice versa. One way or the other, the decisions, lifestyle, and attitude of the people around you rub off on you and influence your decisions and processes. Mr. Patrick counts his many blessings today due to the association he’s been in and the kind of friends he makes, being a studious and resourceful man was not enough to scale his finances and he knew it hence his decision to confide in his friend.
According to Mr. Patrick, Customer management is very essential for sales but so is location, that’s an unwritten rule of sales in agency banking. ‘’In this business, the major thing is the location. Every experienced agency banker knows you won’t get a high turn over if your location is not favorable. You don’t just open kiosks in a close or anyhow area because you want to start a business and someone else did. The busier the area, the better for your business.’’ Mr. Patrick added.
Recently, He added an agency banking corner to his mart. Asides serving as a second source of income, the agency banking corner also helps customers make withdrawals and payments with his POS thereby greatly reducing conflict resolution between his cashiers and customers on ‘change’, underpayments, and credit buys issues. Now customers can make withdrawals from the agency banking slot before going on to the store to make purchases, for some customers it takes away the extra need to go join an ATM queue under the sun to withdraw money before coming to the store now they can eliminate that journey and just do all that in the mart.
I owe the agency banking idea to my friend, he’s an agent and has been in the system for years. He opened my eyes to the agency banking business and it has been very helpful for me and my mart.