Olaniyi Ibraheem Alexander is a customer experience executive at Cellulant. He is an astute and highly dependable individual who is keen on improving processes and the lives of everyone around him. Let’s meet Ola.
Why did you join Cellulant?
I joined Cellulant because of the Company’s general reputation, culture, values, and growth process. I felt like this is where I will like to begin and grow my career.
Why Customer Experience? Why not any other department, what makes you a perfect fit for our CX?
I am passionate about how Customers use great products. For me, it’s not just about designing and building great products that customers love and consistently use. I am very intentional and interested in the customer experience and journey, resolving issues they experience while using the products. Regardless of what the products do whether digital payments, marketplace technology, product optimization, etc I am more particular about excellent user experience.
Does Cellulant’s values align with the values that you consider important in your life?
1. Celluant is in business to improve lives
2. Cellulant exists to “help humanity thrive” by helping people across the country as well as the entire continent “feel physically safe, mentally healthy, and have equal access to opportunity.”
What’s one thing that surprised you about working at Cellulant?
The interactions with the senior managers and the willingness to help each other grow both in career-wise and personal growth have been beyond exceptional, I really do appreciate that.
Will you say you have developed as a person since you joined Cellulant?
Yes, I have. It is obvious.
What skills have you grown in since joining Cellulant?
Working at Cellulant has been a blessing, I have gained and improved both soft and hard skills since my joining Cellulant. skills such as;
2. Effective communication
7. Willingness to learn
What’s one professional skill you’re currently working on?
I am currently working on improving my Leadership and Analytical skills
Who has influenced you most when it comes to how you approach your work?
My team lead, Mr Kingsley Ishiguzo. He’s literally the best.
How would you describe your relationship with your line manager?
If you could write a book about your life, what would the title be and why?
The title of the book would be “Deeply rooted, yet reaching for the stars” Because my life journey has been one full of the good, the bad, and the ugly. We’ll talk about that some other time.
What are the first three things you do when you get home from work daily?
1. Take a shower
2. Take an evening stroll
3. Check my to-do list.
What would we most likely find you doing on the weekend?
Eeerm, I could be doing a variety of stuff. so maybe I’m maybe seeing a movie, Taking a class, probably go on a hike or just hang out with friends.
What energizes you outside of work?
Basically, I am an internet dweller. All I need is my laptop, a decent internet connection and I will never get bored. I could be watching the shows that I missed out on during the week, playing online games, talking to friends, or just doing random stuff online, I enjoy all of it. Without my computer & internet, I still consider myself a gamer. Off the internet, I do exercise from time to time and cook.
If you were made CEO for a day, what will be your first decision?
I’m a big believer that the greatest thing you can do to benefit your employees is to keep them engaged at work. Aside from the usual remuneration, health, and retirement benefits. I would do the following,
i. Define business priorities
ii. Communicate business priorities.
iii. Remove obstacles on the way of executing priorities.
This was awesome. Thank you, Olaniyi!